Refund policy

We want every Grip Theory order to land exactly right. If something is off, here is how returns and exchanges work.

Start by requesting a return authorization.

All returns and exchanges require a return authorization slip before shipping anything back. Fill out the form below and our team will review your request. Items returned without authorization are not eligible for refund or exchange.

Returnable Items

Grip Theory will accept returns for products with genuine defects in manufacturing or workmanship within 30 days of purchase. If we made a fulfillment mistake and shipped you the wrong product, that is also accepted for return within 30 days.

Defective or incorrect items will be exchanged at our expense once we receive the returned product. Please inspect your order as soon as it arrives — shipping damage must be reported immediately.

Fitment is the buyer's responsibility.

Grip Theory is not responsible for incorrect vehicle fitment. Please confirm all sizing, offsets, and bolt patterns before placing your order. Our configurator and team are here to help — use them before you buy.

Non-Returnable Items

The following items cannot be returned — only warranty-replaced if defective:

  • Wheels that show any signs of use — including tire mounting marks or hub-bolt contact
  • Spacers, lugs, studs, and hardware that show any signs of use
  • Custom-built, bespoke, or specially ordered products
  • Group buy orders
  • Used items of any kind

Unwanted Items

Changed your mind? We get it. Unwanted items in unused, original condition can be returned, but are subject to a 20% restocking fee.

Shipping on Returns & Exchanges

  • Original shipping charges are non-refundable
  • Orders that shipped free will have the actual shipping cost deducted from the refund
  • Customers are responsible for return shipping on both returns and exchanges
  • Defective or incorrect items shipped by our mistake are returned at our expense

Condition of Returned Items

All returned products must be in unused, original condition, in the original packaging. Items are thoroughly inspected upon receipt. Refunds are only issued after inspection confirms the item qualifies.

Request a Return or Exchange

We typically respond within 1–2 business days.